Revolutionizing Cold Chain Customer Service: Lineage & Cognizant's AI-Powered Partnership

Cold storage operator Lineage has taken a significant step forward in enhancing its customer service by deepening its collaboration with technology services provider Cognizant. This partnership is set to revolutionize the customer experience in the cold chain logistics sector through the deployment of Agentic AI solutions, aiming to deliver a more personalized and responsive service.

Empowering Customer Care with AI

The collaboration focuses on equipping customer care professionals with advanced tools and technologies. Surya Gummadi, Cognizant Americas president, highlights the ambition to set a new standard for customer service excellence in cold chain logistics, leveraging Cognizant's expertise in logistics and AI.

A Unified Customer Experience

Lineage's commitment to a "One Lineage" framework ensures a simplified, consistent service model. Customers will benefit from enhanced capabilities while maintaining their trusted relationships with Lineage's customer service team.

Key Benefits for Customers

• Personalized and consistent service
• Access to predictive insights and automation
• Continued support from familiar tools and contacts

This initiative underscores Lineage's dedication to innovation and customer satisfaction, setting a benchmark for the industry.