The Importance of Customer Service in Business Success
Good customer service is the cornerstone of any successful business, as it connects companies and customers, but also serves as a means to establish trust and loyalty between brands and their consumers. With this in mind, USA Today has collaborated with Plant-A Insights Group, taking into consideration a variety of crucial metrics to deliver their findings and reveal a list of service providers as well as in-store and online companies in the U.S that provide the best customer service for 2026.
Priority Tire's Achievement on the 2026 List
Priority Tire has landed a spot on USA Today's America's Best Customer Service list in 2026 for the 2nd consecutive year, securing its place as one of the 750 best-performing companies from 21,000 businesses considered for the review. The tire retailer became well-established within the "Automobile and Parts Stores" category for the "Online: Hardware, Electronics and Automobile" section. The company is one of the selected 250 online shops from the list.
How the Best Customer Service Companies Were Selected
To select the top of the cream, USA Today and Plant-A Insights Group interviewed more than 32,000 U.S. consumers, who shared their experiences with the businesses they have purchased from or contacted in the past three years, resulting in over 3.1 million U.S. company reviews. The data includes information from 67,000 customers from 2023 and 2024 studies to ensure consistent year-over-year performance, but they received a lower weight in return.
With over 99,000 respondents, the companies were evaluated based on seven service categories, simulating the customer journey. These include:
- Friendliness and Appreciation of the Customers
- Professional Competence
- Customer Service
- Availability and Accessibility
- Solution Speed
- Solution Orientation
- Transparency and Reliability
Priority Tire's Customer-Centric Approach
Priority Tire takes an empathetic approach to consumers, ensuring they are heard, seen, valued, and respected before addressing any inconveniences. From this kind of relationship, both sides get what they want: a satisfying tire shopping experience for customers and refined services based on the detailed customer feedback.
"Our teams are dedicated to connecting with customers to ensure smooth and efficient problem solving," said Mike Stipanovic, Customer Service Manager. "This recognition is a badge of honor for our company, showcasing that our services don't go unnoticed."
About Priority Tire
Priority Tire is an online tire shop operating for more than 20 years in the U.S. tire market. Priority Tire's mission is to transform the tire shopping experience by providing the smoothest order, delivery, and installation flow to their customers. Operating from multiple warehouses across the country, the tire retailer deals with the distribution of top-tier and budget-friendly tire brands. Apart from the common passenger car, SUV, and light truck tires, they also provide tires for EVs, classic cars, and specialty vehicles.
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