PolyAI's Recognition in Gartner Reports
PolyAI, a leader in enterprise conversational AI, has been recognized in multiple 2025 Gartner® Hype Cycle™ reports, including those for Customer Service and Support Technologies, CRM Technologies, and Strategic Cost Optimization. This announcement highlights the company's growing influence in the AI sector.
Gartner Hype Cycles provide a visual representation of technology maturity and adoption, helping businesses understand how innovations can solve real-world problems and seize new opportunities. This recognition follows PolyAI's recent inclusion in other Gartner publications, such as being named a Representative Provider in the "Innovation Insight: Augmenting Conversational AI Platforms With Agentic AI" report.
Out of hundreds of conversational AI companies, PolyAI was one of only thirteen vendors featured in the Gartner Magic Quadrant™ for Conversational AI Platforms, 2025. Gartner's evaluation criteria focus not just on technical strengths but also on organizational, operational, and customer-facing aspects that drive success.
Nikola Mrkšić, co-founder and CEO of PolyAI, stated, "We believe this recognition across multiple Gartner reports validates our momentum and impact on enterprise clients, as well as our role in shaping the future of conversational AI."
To explore PolyAI's Agent Studio platform, which is built on billions of data points from real customer interactions, click here. This platform supports major enterprises like FedEx, Marriott, Allstate, and Unicredit, handling millions of conversations annually and delivering results such as 391% ROI and 83% faster call routing.
PolyAI has raised $120 million from investors including NVIDIA and Khosla Ventures, underscoring its position in the market.
Note: Gartner does not endorse any vendor, and its research represents opinions, not facts. GARTNER, HYPE CYCLE, and MAGIC QUADRANT are registered trademarks of Gartner, Inc.
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