National General Lender Services Earns Prestigious J.D. Power Certification for Outstanding Customer Service

National General Lender Services, an Allstate company, has been honored by J.D. Power for delivering "An Outstanding Customer Service Experience" in phone support. This accolade comes after a rigorous assessment of their operational practices and positive feedback from customers, highlighting their excellence in interactive voice response (IVR) and customer service representative performance.

Key Factors in Their Success

• Satisfaction with IVR systems
• Performance of customer service reps, including timeliness, courtesy, concern, promptness, and knowledge
• Call duration, transfers, hold time, and overall satisfaction

Kimal Singhe, President of National General Lender Services, shared, "This milestone reflects our team's dedication and the trust our clients place in us daily. Every interaction is an opportunity to provide exceptional service, often resolving issues in a single call."

About the Certification

The J.D. Power 2025 Certified Customer Service ProgramSM recognition is awarded to companies that surpass a customer satisfaction benchmark through detailed evaluations and surveys. For more details, visit www.jdpower.com/awards.

Who They Are

National General Lender Services specializes in enhancing portfolio insurance monitoring strategies for mortgage servicers, offering tailored, compliant solutions that prioritize the customer experience. Backed by Allstate, they combine deep expertise, advanced technology, and responsive service to ensure top-tier customer satisfaction and compliance.