Missouri Government Customer Service Under Fire: State Audit Launched

Frustrated with long wait times and bureaucratic hurdles? You're not alone. The Missouri State Auditor has launched a performance audit of the Department of Revenue's customer service after receiving numerous complaints from citizens and whistleblowers.

What's the Problem?

The Department of Revenue handles millions of interactions each year—from tax filings to vehicle licensing and driver's license renewals. Yet, many Missourians describe the experience as a "bureaucratic maze" that leaves them frustrated.

What Will the Audit Do?

State Auditor Scott Fitzpatrick aims to provide actionable recommendations to improve service quality and efficiency. The goal is to make interactions less frustrating and more effective for all Missouri residents.

How You Can Help

If you've had a negative experience with the Department of Revenue, you can submit a confidential whistleblower complaint:

• Hotline: 800-347-8597
• Email: moaudit@auditor.mo.gov
• Online: www.auditor.mo.gov/hotline

This audit is a chance for real change. Stay tuned for updates on how government customer service might improve.