Missing Your Genshin Impact Code? Here's How to Get It from McDonald's Customer Service!

Genshin Impact x McDonald's Collaboration

The Genshin Impact x McDonald's collaboration has launched in the U.S., allowing players to order special menu items through the McDonald's app and receive exclusive in-game codes. However, due to high demand, many customers reported not receiving their codes on the first day.

If you're one of the fans who didn't receive your code, there's no need to panic! Just follow these simple steps to claim your missing Genshin Impact code:

1. Call McDonald's customer service at 1-800-244-6227.
2. Inform the representative that your code for the Genshin Impact collaboration is missing.
3. Provide your name and the email address linked to your McDonald's account.

Customer service will file a ticket in their system, ensuring that your account is flagged to receive the missing code within the hour. If you still haven't received it after some time, they recommend calling again the next day.

Important Notes

• McDonald's staff are manually processing orders to distribute the collaboration codes, and they were not prepared for the overwhelming demand on launch day.
• Please be patient and polite with customer service representatives; they are there to help you resolve the issue.

Image Credit: HoYoverse / McDonald's