Mercury Insurance Earns Prestigious Customer Service Recognition
Mercury Insurance has secured a spot on USA TODAY's inaugural list of America's Best Customer Service providers in Financial Services for 2026, joining nationally recognized brands like American Express and Capital One in this prestigious ranking.
How the Ranking Was Determined
The 2026 ranking is based on one of the most comprehensive customer service evaluations in the financial services industry, featuring:
- Feedback from more than 57,000 U.S. customers
- Large-scale nationwide consumer surveys
- Extensive review analysis and independent validation
Companies were evaluated across key service criteria including solution orientation, professionalism, transparency, and reliability. This recognition reinforces Mercury's long-standing belief that customer service isn't just about resolving issues—it's about showing up clearly, quickly, and compassionately when people need help most.
Leadership Perspective on the Achievement
"This USA TODAY honor is especially meaningful because it's driven by customer feedback," said Gabriel Tirador, CEO of Mercury Insurance. "This recognition reinforces Mercury's core values by affirming that doing the right thing for people, taking ownership of outcomes, continuously improving, and moving with speed and purpose translates directly into real-world service experiences customers trust and value."
The Philosophy Behind Mercury's Service Approach
Mercury's service philosophy is closely tied to its broader role in the communities it serves—from supporting families after severe weather events to helping drivers and homeowners better understand risk, preparation, and protection.
"At its core, service experience is about trust," said Katie Gibbs, VP and Chief Experience Officer at Mercury Insurance. "We focus on creating experiences that are intuitive, responsive, and human. Whether someone is filing a claim, asking a question, or looking for guidance, our goal is to make those interactions feel supportive and straightforward."
About the Recognition Program
The America's Best Customer Service for Financial Services 2026 recognition highlights 500 top-performing companies nationwide and is awarded following a rigorous review process conducted in partnership between Plant-A Insights Group and the USA TODAY editorial team.
For Mercury, this recognition serves as both validation and momentum—reinforcing the company's ongoing commitment to improving service experiences, strengthening community connections, and earning customer trust every day.
About Mercury Insurance
Mercury Insurance is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters, and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas, and Virginia, as well as auto insurance in Florida.
Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service through more than 4,200 employees and a network of more than 6,340 independent agents in 11 states. The company has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com.
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