Real estate technology firm Lofty has significantly boosted its customer service offerings, aiming to support over 70,000 agents relying on its platform. The enhancements include a 70% increase in training sessions, a new AI Assistant for faster support, and an industry podcast titled "Talk Lofty to Me!" to help agents maximize the platform's potential.
Innovative Tech and Expanded Support
- AI Assistant: Designed to provide quick answers, submit support tickets, and offer updates, improving response times.
- Onboarding Technology: Streamlines setup to help agents get started quickly.
- Training Sessions: Over 50 live sessions weekly, covering CRM, lead management, and more.
New Product Success Team
With 20 new hires, Lofty introduced a Product Success team to educate customers on leveraging the platform effectively, supported by an expanded library of playbooks and webinars.
Podcast and Awards
- "Talk Lofty to Me!": Features top-producing agents and marketing pros sharing lead gen hacks and CRM best practices.
- Lofty Legends Awards: Recognizes customers achieving measurable goals in operational efficiency and business growth.
"Our investment reflects our commitment to helping agents harness our platform's power," said Duane Hutchinson, VP of Customer Success.
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