Recognition for Excellence in Customer Service Solutions
Konversational, a leading global technology consultancy firm, has proudly announced its achievement of the ServiceNow Customer Service Management (CSM) Specialization. This accolade positions Konversational among the first three companies in the EMEA (Europe, Middle East, Africa) region to earn this prestigious designation.
Industry Acclaim and Elite Partner Status
This recognition is a testament to Konversational's award-winning expertise in delivering technology solutions tailored for the Telecom, Media, and Tech (TMT) sectors. It celebrates their unique approach of developing bespoke solutions for each client, enhancing customer engagement and fostering long-term brand loyalty.
Additionally, Konversational has retained its Elite Partner status with ServiceNow, a designation reserved for partners who demonstrate profound expertise and a successful track record in implementing ServiceNow products.
Rapid Growth and Future Plans
Founded just over five years ago, Konversational has rapidly ascended through the ServiceNow Partner Programme, achieving top rankings across six practice areas, including Customer Service Management and Field Service Management. The firm aims to expand its operations across mainland Europe and grow its workforce from 80 to over 120 employees by year-end.
In the upcoming year, Konversational plans to enhance its AI-driven service offerings, integrating Agentic AI into enterprise solutions while deepening its investment in emerging technologies and customer service.
Leadership Perspectives
John Gilleran, Co-CEO, emphasized that this specialization marks a significant milestone for Konversational, showcasing their technical expertise and commitment to delivering impactful digital transformation projects. Meanwhile, Johann Terrier, VP of Continental Europe, expressed eagerness to expand their presence in Europe and solidify their position as the partner of choice.
Erica Volini, Executive VP at ServiceNow, praised Konversational's exceptional capabilities and consistent delivery of transformative outcomes for clients.
About Konversational
Founded in 2020, Konversational is a top-tier technology consultancy and the leading ServiceNow Customer Workflow partner, dedicated to improving the work experience for clients. With headquarters in Dublin and offices in London, Paris, Nantes, Zurich, Munich, and Lausanne, Konversational is on a path of continuous growth and innovation.
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