Ishan Technologies, a leading ICT company in India, has partnered with Oracle Communications to transform its service delivery and customer experience. This collaboration aims to modernize charging and billing, enabling faster time-to-market for new offerings, more flexible pricing, and improved operational efficiency.
Key Highlights
- Digital Transformation: Ishan Technologies is evolving from a standalone telecom services model to an AI-enabled, digital-first infrastructure and experience platform.
- Oracle Cloud Scale Monetization: Deployed to combine advanced monetization and closed-loop automation via order orchestration, inventory, and service fulfillment.
- Automated Orchestration: Accelerates time to revenue for modern connectivity services like data networks, cloud interconnect, MPLS, SASE, and bandwidth-on-demand.
- ML-Driven Root Cause Analysis: Helps operations teams swiftly identify and resolve service-impacting issues.
- Unified Rating: Supports prepaid and postpaid customers with a single rating function, flexible charging, discounts, and billing adjustments.
- Complex Enterprise Billing: Includes multi-organization billing, enterprise hierarchies, single bill, and cross-line-of-business discounts.
Why This Matters for Customer Service
By automating and integrating its operations, Ishan Technologies can deliver faster service provisioning, better insight through end-to-end network and service topology views, and improved troubleshooting capabilities. This translates to a more responsive and reliable customer experience.
Quotes
"Partnering with Oracle Communications marks a significant milestone for Ishan Technologies," said Pinkesh Kotecha, CMD, Ishan Technologies. "This initiative gives us an integrated monetization foundation and flexibility for complex business models, enabling us to develop solutions tailored to evolving customer demands, boost operational efficiency, and accelerate our journey towards full digitalization."
Andrew Morawski, EVP and GM of Oracle Applications, Regulated Industries, added: "Innovative operators like Ishan Technologies are leading the way in creating connected digital experiences that respond to customer expectations and market demands."
About the Companies
- Ishan Technologies: Founded in 2000, provides integrated solutions across network connectivity, data center services, cloud, and AI-ready digital platforms.
- Oracle Communications: Offers integrated communications and cloud solutions for service providers and enterprises.
This partnership underscores the importance of digital transformation in enhancing customer service agility and operational excellence.
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