How One Employee's Dedication Transformed a Customer's Experience

A Sandwich Delivery Gone Wrong

When Jason Alford received his food delivery order recently, he was disappointed to find that his sandwich was missing. He had ordered a sandwich and au jus dip from Schlotzky’s sandwich shop through a third-party delivery service, but when the order arrived, it was incomplete.

Quick Action by Schlotzky’s Employee

Facing the closing time of the restaurant, Alford decided to call Schlotzky’s to report the issue. He spoke with Dana Brown, an employee who took immediate action to resolve the problem. Despite the late hour, Dana prepared a fresh sandwich and ensured that it was delivered to Alford correctly this time.

Exceptional Customer Service

Alford praised Dana for her outstanding commitment, stating, "She was extremely delightful... she would not leave until she made things right." For Alford, who is caring for an ailing relative and finds it challenging to leave home, Dana's kindness significantly improved his day and provided him with a delicious meal.

Recognition for Kindness

Dana Brown’s dedication to customer service has not gone unnoticed. For her efforts in making Alford's experience a positive one, she has been named Citizen of the Week by the Dalton Daily Citizen. Alford emphasized that her actions were not for recognition but stemmed from a genuine desire to help others.