Biddeford wastewater customers will now receive their wastewater bills from Maine Water.
A New Partnership for Enhanced Customer Service
The City of Biddeford has contracted Maine Water Company to handle all billing, collection, and customer service inquiries for the city’s wastewater operations. This complex changeover required migrating large amounts of information from the city to Maine Water’s billing system. Maine Water consistently receives high customer satisfaction ratings — averaging nearly 90% in independent surveys conducted annually since 2012, according to a press release from the company.
Commitment to World-Class Service
“Maine Water takes pride in providing world-class customer service. We’re happy to extend our customer service expertise to Biddeford wastewater customers,” Maine Water President Mark Vannoy said in a written statement. “We believe in the power of partnerships and look forward to continue working with the City of Biddeford to deliver solutions that make a lasting impact on our community.”
The company recently sent a letter to all wastewater customers in Biddeford, explaining the various payment options now available. Customers should not make any further wastewater payments via the city’s e-billing or e-payment system.
Flexible Payment Options for Convenience
Maine Water offers e-billing, online payment, auto-payment, 24-hour pay by phone, pay by mail, and in-person payments at Western Union or any Bangor Savings Bank location. Wastewater customers who are already Maine Water e-billing customers can link their sewer account to their water account to view both accounts in one place.
Clarifying Rates and Responsibilities
“It’s important for wastewater customers to know that the City still sets the rates for sewer charges,” said Pam Blackman, Maine Water Revenue Services Manager in a written statement. Blackman worked with the city to complete the billing transfer. “We are simply using the rates provided by the city to deliver efficient and professional billing services,” she said.
How to Contact Customer Service
She said if customers have questions about wastewater billing or customer service needs, they should now contact Maine Water, rather than the City of Biddeford. The company’s customer service team can be reached at 1-800-287-1643 during business hours, from 8 a.m. - 4:30 p.m., Monday through Friday. Customers can also email customerservice@mainewater.com.
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