INDIANA — The Indiana Department of Revenue (DOR) has released its Fiscal Year 2025 Annual Report, highlighting the agency's foundational commitment to customer service, efficiency, and continuous improvement in administering state tax laws.
The report emphasizes the DOR's efforts to ensure fair, secure, and efficient operations for Hoosier taxpayers.
Report Highlights and Key Achievements
The Fiscal Year 2025 report showcases several key accomplishments across customer satisfaction, security, and operational compliance:
- High Customer Satisfaction: The DOR achieved an impressive overall customer satisfaction score of 93.5%, based on 11,476 completed surveys, demonstrating a successful focus on taxpayer relations.
- Security and Compliance: The department successfully managed the 2025 IRS triennial audit, ensuring adherence to federal regulations designed to safeguard Hoosier taxpayer information.
- Road Safety Compliance: The DOR's Motor Carrier Services (MCS) division maintained its position as one of only two states to achieve the highest possible compliance rating with the Performance and Registration Information Systems Management (PRISM) program. This metric enhances the safety of Indiana's roads.
- Communication Improvement: The agency reported continuous improvement in providing clear and concise external communications to its customers.
- National Recognition: The DOR was recognized both locally and nationally as a Top Workplace and a leading administrator in its field.
The full Fiscal Year 2025 Annual Report provides comprehensive details on how the DOR is working to administer Indiana's tax laws fairly, securely, and efficiently.
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