Experience the Power of Connection and AI at Cisco Connect Cancun
Cisco Connect returns to the Moon Palace Hotel and Convention Center in sunny Cancun today! Even after two decades and 20 global Cisco Live events, I'm still energized by the chance to meet new faces, reconnect with friends, and experience the latest Cisco innovations. I'm returning to Cancun this year in a new role as leader of Customer Experience (CX) for the Americas – including Latin America. I'm eager to offer fresh insights on how Cisco can help our customers and partners reach their biggest goals.
Cisco Connect Cancun isn't just an event – it's a showcase of our "One Cisco" strategy. Here, networking, observability, collaboration, security, Splunk, and services all come together to deliver truly exceptional results. Our focus on integration is about more than technology—it's about creating simplicity, agility, and measurable value for our customers in a fast-changing world.
With 3,000 attendees from across Latin America, the energy here is electric. This year, AI is again at the center of the conversation, as we explore how it's transforming every aspect of customer experience. As Liz Centoni shared in her recent blog, "Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028," 93% of global respondents believe agentic AI will empower B2B vendors to deliver more personalized, predictive services, and you'll see that innovation in action at Cisco Connect LATAM.
What to expect: CX Highlights at Cisco Connect
Keynotes: Don't miss our mainstage session at 5:30pm on Monday, September 29. I'll be joining LATAM leader Laercio Albuquerque, Emma Carpenter, Marcus Moffett, and Rob Barton to discuss the pivotal role of AI in our integrated portfolio and how it's driving real transformation for our customers.
Live Demos: Visit the CX demo pod in the Cisco Showcase to experience firsthand how Cisco's Simplified Services Portfolio, Premium Support Services, and AI-Powered Support are designed to help you achieve better business outcomes with less complexity.
Let's connect
From September 29 to October 1, Cancun will be buzzing with dynamic sessions, hands-on demos, and new connections. Whether you're a long-time Cisco customer or new to our community, this is your opportunity to learn, collaborate, and be inspired. Don't miss the chance to say hello. I look forward to connecting and shaping the future together.
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