How a Customer Experience Veteran is Transforming Dental Practice Support

Dental Intelligence Appoints Miles Dunn as VP of Customer Support

Dental Intelligence, the leading provider of practice performance solutions for the dental industry, has announced the appointment of Miles Dunn as Vice President of Customer Support. This strategic move brings nearly two decades of leadership experience in customer support, customer success, and end-to-end customer experience to the company.

Proven Expertise in Building World-Class Service Organizations

Dunn has previously held senior customer experience roles at major companies including 1-800-Contacts, Wayfair, Peek Pro, and Rivet Health. His work has been nationally recognized, including receiving a Gold Stevie Award from the American Business Awards in 2020 for excellence in technical support leadership and design.

"We're building a support organization that doesn't just solve problems—it anticipates needs, responds with speed and precision, and creates genuine partnership with every interaction," said Dunn. "The early momentum we've achieved gives me tremendous confidence in what we're building here."

Immediate Impact on Support Operations

Since joining Dental Intelligence in September, Dunn has already strengthened the support organization's workforce management and quality assurance practices, laying the foundation for:

• Faster response times
• Higher service consistency
• Elevated customer experience

He is actively driving a series of additional initiatives designed to enhance reliability, efficiency, and customer satisfaction across all Dental Intelligence users.

Company Commitment to Customer Experience

"Our customers are the heart of everything we do, and investing in their experience is investing in our future," said Lauren Reber, Chief Customer Officer at Dental Intelligence. "Miles's track record of transforming support organizations speaks for itself, and we're already seeing the impact of his leadership. This is about ensuring every customer interaction reflects the quality and care that define who we are as a company."

About Dental Intelligence

Dental Intelligence is the only end-to-end practice performance solution in dentistry. They help practices increase production, visits, and collections while decreasing overhead using actionable insights and automation. From analytics to patient engagement and insurance management, Dental Intelligence provides everything needed to grow faster and Practice Smarter.™

Media Contact: Kevin Rach Krach@dentalintel.com https://www.dentalintel.com/