Drury Hotels Shines Bright on Forbes' 2025 Best Customer Service List

Drury Hotels Recognized for Exceptional Hospitality

Drury Hotels Company, LLC, a family-owned business based in Missouri, has proudly earned a spot on Forbes’ second annual list of Best Customer Service for 2025, ranking 74th among the top 300 U.S. brands.

With a dedicated team of over 6,300 members, Drury Hotels operates more than 150 properties across 27 states, renowned for its comprehensive amenities and exceptional service. They have pioneered several initiatives in the hospitality industry, including the introduction of complimentary hot breakfasts in 2003 and the 5:30 Kickback® in 2010, which offers guests free evening snacks and beverages. Additionally, they have recently launched The Kitchen + Bar, a late-night dining concept, which is now available at 30 locations with plans to expand to nine more by 2025.

Chuck Drury, President & CEO of Drury Hotels Company, LLC, stated, “For more than 50 years, our mission has been to give guests a comfortable and enjoyable stay at an incredible value.” This recognition from Forbes reflects the commitment of their team members to deliver an outstanding customer experience.

The Forbes list was created in partnership with HundredX, based on feedback from 181,000 U.S. participants, who provided 4.4 million evaluations regarding their customer service experiences across more than 3,500 brands. Only the top 300 brands made it to the 2025 list.

In addition to this accolade, Drury Hotels has been recognized for its exceptional customer service, commitment to team member welfare, and consumer loyalty. The company was also listed among Forbes’ Best Midsize Employers in America for 2024 and celebrated as one of Forbes’ Customer Experience All-Stars for 2024.