DrFirst's Remarkable Transformation: How They Won the Silver Stevie Award for Customer Service

DrFirst Achieves Silver Stevie Award for Customer Service

DrFirst, a pioneer in healthcare technology, has been awarded the Silver Stevie Award in the Customer Service Department of the Year category at the 23rd Annual American Business Awards. This recognition is a testament to their transformative approach in delivering faster and more efficient support, leading to significantly boosted client satisfaction.

"Behind every support ticket is a healthcare professional working to help a patient," says Laura Marciano-Sawh, VP of Operations at DrFirst. The company has worked diligently to turn its customer service into a true partner for the providers and organizations they serve, reflecting a commitment to fast and caring service.

Judges noted DrFirst's innovative initiatives that tackled customer support capacity issues, resulting in:

• Reduction in support tickets
• Improved overall customer satisfaction after ticket resolution
• Decrease in call volume
• Lower average handle time

The American Business Awards is the premier business awards program in the United States, with over 3,600 nominations submitted from various organizations. Maggie Miller, president of the Stevie Awards, highlighted the resilience and innovation displayed by organizations across the nation.

About DrFirst

For 25 years, DrFirst has empowered healthcare providers and patients to achieve better health outcomes through intelligent medication management. Their award-winning solutions improve healthcare workflows and are utilized by over 450,000 prescribers and 2,000 hospitals in the U.S. Learn more at DrFirst.com.

About the Stevie Awards

The Stevie Awards honor organizations of all types and sizes for outstanding performances in the workplace. With more than 12,000 entries each year, the awards cover various programs, recognizing excellence worldwide.