Discover How Three Rivers Ford is Elevating Customer Service Standards!

Commitment to Exceptional Service

Three Rivers Ford has recently experienced staffing changes, yet one thing remains unwavering: their dedication to exceptional customer service.

James Glover, now the general manager, alongside new sales manager Albert Jimenez, is determined to uphold the dealership's tradition of going above and beyond for customers.

Strong Community Roots

As part of the El Toro Auto Group, Three Rivers Ford prides itself on its strong community base, aiming to maintain its reputation for personalized service.

Glover, with an impressive 28 years at the dealership, started as service manager and is always ready to assist, whether it’s checking the building after hours or helping a customer on a Sunday.

“We’re here to help customers. If you need a new car, we’ll sell you one. If you want your old one fixed, we’ll fix it. Just let us know what you need,” - James Glover.

Focus on Customer Experience

Jimenez brings three years of sales experience from the El Toro Group’s Ford of Boerne. He believes that sales should be a partnership that benefits both the company and the customer.

“If you don’t put a smile on your customer’s face, we don’t need to sell them a car,” - Albert Jimenez.

Recognized Excellence

Last year, Three Rivers Ford was honored with the prestigious Ford President’s Award, a testament to their customer satisfaction efforts. Glover emphasizes that it’s all about taking care of people and doing what’s right.

Comprehensive Services

Three Rivers Ford offers car pickup and delivery for service and boasts mechanics with over 30 years of experience. They are committed to sourcing any parts or vehicles their customers need.

“Don’t just look at what’s on our lot; we can search other dealerships and have it delivered,” - James Glover.

Founded in 1947 by the Kinsel family, the dealership was sold to the El Toro Auto Group three years ago, which operates six dealerships across Texas. Glover insists, “We haven’t changed our policies; we just want to do a better job of taking care of our customers.”

Location: Three Rivers Ford is located at 905 N. Harborth Avenue and can be reached at 361-786-2547.