Delta's Holiday Travel Update: Are You Ready for a Smooth Journey?

Delta's Chief Customer Experience Officer Reaches Out to SkyMiles Members

In a recent letter to SkyMiles Members, Erik Snell, Delta's Chief Customer Experience Officer, announced that Delta is fully prepared to welcome travelers during the holiday season and beyond. This communication focuses on Delta's operations as Thanksgiving travel approaches.

Erik Snell oversees the end-to-end customer experience at Delta Air Lines, leading teams including Airport Customer Service, In-Flight Service, and Reservations and Customer Care, with a total of 60,000 team members dedicated to delivering exceptional service.

Holiday Travel Preparations and Operational Updates

As customers gear up for travel over the U.S. Thanksgiving holiday, Delta's teams are committed to connecting you with loved ones and destinations. Although the government shutdown has ended, Delta acknowledges that it may have caused uncertainty and led some to reconsider their plans. However, operations are running normally, and Delta employees are focused on providing premium, reliable experiences.

Delta has a strong track record, even during challenging times like the longest government shutdown in history. Recent data shows impressive performance: since Wednesday, 9 out of 10 flights have arrived on time, with thousands arriving early. This reliability is a testament to the dedication of Delta's 100,000 employees worldwide, who are praised for their exceptional service and care.

Staying Informed and Connected

To ensure a smooth travel experience, Delta recommends using the Fly Delta app and delta.com for the latest updates on flight status. These tools are the best ways to stay informed and manage your travel plans effectively.

Delta expresses gratitude to its customers and reaffirms its commitment to earning trust daily, looking forward to welcoming travelers aboard.