CPS Energy Announces Holiday Closure: What Customers Need to Know About Service Availability
Cps Energy Newsroom6 days ago
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CPS Energy Announces Holiday Closure: What Customers Need to Know About Service Availability

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Summary:

  • CPS Energy offices and customer service centers will be closed on Monday, January 19, 2026 for Martin Luther King Jr. Day

  • Emergency services are available by calling (210) 353-HELP (4357) during the closure

  • Customers can use online services 24/7 at cpsenergy.com to manage accounts and make payments

  • The Manage My Account portal allows customers to start/stop service, set up payment plans, and update contact information

  • CPS Energy encourages signing up for Energy Alerts ahead of forecasted winter weather

CPS Energy Offices Closed for Martin Luther King Jr. Day

CPS Energy offices, call center, and customer service centers will be closed on Monday, January 19, 2026 in observance of Martin Luther King Jr. Day. Normal operations will resume at 7:45 a.m. on Tuesday, January 20, 2026.

CPS Energy announcing office closure for Martin Luther King Jr. Day

Emergency Services During Closure

During the closure, customers can report emergency natural gas or electric notices by calling (210) 353-HELP (4357).

Online Services Available 24/7

Customers can access online services at cpsenergy.com at any time. Through the Manage My Account portal, customers can conveniently:

  • Start, stop, or transfer service
  • Make payment arrangements
  • Set up a payment plan
  • Reconnect services following full payment of past-due bills
  • Sign up for emergency alerts
  • Update contact information, mailing address, and other options

Winter Weather Preparedness

With upcoming winter weather in the forecast, CPS Energy encourages customers to sign up for Energy Alerts by updating their emergency contact information in Manage My Account or by calling (210) 353-2222.

About CPS Energy

Established in 1860, CPS Energy is the nation's largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 970,000 electric and 390,000 natural gas customers in San Antonio and surrounding areas.

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