Chino Hills City Hall's Temporary Customer Service Center: What You Need to Know After the Fire

Following a fire and water damage incident in June, Chino Hills City Hall is now operating through a temporary Customer Service Center located in the main lobby and Council Chambers. All in-person Recreation Services remain available at the Chino Hills Community Center, 14250 Peyton Drive.

Services Available at the Customer Service Center

• Utility Billing and Payments: Pay bills by card, check, or money order, and get assistance with opening or closing water and sewer accounts.
• Code Enforcement: Report concerns, obtain yard sale permits, pay sign violation invoices, and pick up confiscated signs.
• Community Development (Building & Planning): Pay invoices for applications, permits, and plan checks, pick up issued permits, or speak with a planner about business licensing and development questions.
• Engineering: Purchase plans and specs, apply and pay for fire flow tests, or get information about encroachment permits.
• Passport Services (By Appointment Only): Process passport applications during pre-scheduled appointments; no walk-ins allowed.

Staff are available to answer general questions, direct you to the appropriate department, and assist with scheduling appointments. For services not listed, call (909) 364-2600 before visiting.

Hours of Operation

The Customer Service Center follows City Hall's normal business hours: Monday through Thursday from 7:30 am to 5:30 pm, and Friday from 7:30 am to 4:30 pm. Public counter services close 30 minutes before closing time.

Payment Policies

City Hall is temporarily cashless. All in-person payments must be made by credit/debit card, check, or money order. A 3.75% convenience fee applies to card payments, except for utility bills. Money orders can be purchased at nearby locations like the Post Office or supermarkets.

Additional Information

• Restrooms: Public restrooms are located in the Library across from City Hall.
• Online Services: Save time by using online options for utility payments, service requests, Code Enforcement concerns, building applications, inspection scheduling, recreation registration, and passport appointments. Visit www.chinohills.org/ContactUs for department contact information.

The community is thanked for their patience as efforts continue to restore full City Hall operations. For updates, visit www.chinohills.org or call (909) 364-2600.