Celebrating Excellence: Meet the 2024 Customer Service Specialists of the Year at CVA

CVA Honors 2024 Customer Service Specialists of the Year

Central Valley Ag (CVA) has proudly announced the 2024 Customer Service Specialist (CSS) of the Year award recipients, recognizing employees who embody the cooperative’s values and mission. The winners were celebrated for their outstanding customer service at the annual CSS Summit.

Selection Criteria

Each year, the CVA accounting team collaborates with Regional Operations Managers to choose individuals who demonstrate exceptional customer service and dedication. The selection focuses on:

• Providing outstanding customer service both internally and externally.
• Maintaining a positive attitude in a dynamic environment.
• Supporting the sales team effectively.

Acknowledging Commitment to Excellence

Brenda Meis, Regional Accounting Supervisor at CVA, expressed, “Our customer service specialists are the backbone of our cooperative, ensuring smooth operations and fostering strong relationships with our customers. We are proud to celebrate these outstanding individuals and their unwavering commitment to excellence.”

2024 Customer Service Specialist of the Year Recipients:

• Cassie Schindler, Elgin Neb.
• Katie Winkelbauer, Hartington Neb.
• Tisha Frisch, Humphrey Neb.
• Traci Schwede, Oakland Neb.
• Jennifer Wojtalewicz, Benedict, Neb.
• Tessa Bridges, Utica Neb.
• Shelley Peters, Greenleaf Kan.
• Ashlei Hanks, Hinton Iowa
• Janelle Remus, Beloit Kan.

Outstanding Service Awards

In addition to the CSS of the Year awards, CVA presented Outstanding Service Awards to individuals in specific departments:

• Venessa Fernandez: Feed Department
• Stacy Shoemaker: Energy Department

Gifts of Appreciation

To show gratitude for their hard work, recipients received:

• A two-night weekend getaway
• A visa gift card
• Custom apparel
• A crystal desk paperweight

Katie Winkelbauer, CSS in Hartington, Neb., stated, “I strive to support our member-owners and our CVA team in any way I can. It’s all about integrity and looking out for each other, which is what makes CVA a great place.”