AT&T Tops JD Power Rankings for Small Business Internet Satisfaction – Here's Why It Matters

AT&T has been ranked #1 in Customer Satisfaction for Small Business Internet Service in the JD Power 2026 U.S. Business Internet Satisfaction Study, following its earlier #1 ranking for small business wireless service in 2025. This dual recognition underscores AT&T's leadership in converged connectivity—combining internet and wireless solutions to keep small businesses running smoothly.

The study evaluated key factors including performance and reliability, cost of service, communications, billing, digital account management, and customer service. AT&T's top score reflects its ability to deliver a seamless experience that small businesses rely on.

Why Small Businesses Choose AT&T

Small businesses need more than just an internet connection—they need technology that works across locations, employees, and devices. AT&T offers:

• AT&T Business Fiber® with 5G Backup: Combines fiber infrastructure with 5G for 99.9% uptime and symmetrical speeds up to 5 GIG. Built-in 5G backup ensures connectivity during fiber outages.
• AT&T Internet Air® for Business: A simple, flexible 5G-powered internet solution that's easy to install.
• AT&T Wireless Broadband: On-the-go internet over the AT&T cellular network for teams that need connectivity beyond a fixed location.
• AT&T Dynamic Defense®: Cybersecurity that adapts to evolving threats, helping protect small businesses from malicious traffic.
• AT&T Guarantee® for Business: The first carrier guarantee covering both wireless and fiber networks, with credits for downtime.

Converged Connectivity: The Future of Small Business

According to Melissa Arnoldi, EVP and GM of AT&T Business, "These JD Power recognitions show that small businesses value the reliable service and experience AT&T delivers across both internet and wireless." Viraj Parekh, VP of converged networking, added, "Small businesses need both internet and wireless working together. That's what converged connectivity is solving."

With America's largest wireless network and a growing fiber footprint, AT&T is investing heavily to provide business-grade connectivity that small businesses can count on. The company's focus on performance, reliability, and customer care sets it apart from competitors.

For more details on AT&T Business internet solutions, visit business.att.com.