AFBA Transforms Claims with AI: Faster, More Compassionate Service for Military Families

The Armed Forces Benefit Association (AFBA) has successfully launched Benekiva's AI-enabled claims platform to streamline life insurance benefit payments for its 915,000+ members. Built in just six months, this system reduces manual work and speeds up claim processing, allowing AFBA to focus on compassionate service during difficult times.

Key Improvements

• Reduced double entry and significantly faster claim processing
• Seamless integrations with existing workflows
• More time for member connection and support

What Leaders Say

Jill C. Paulin, SVP of Operations at AFBA, emphasizes: "Benekiva's platform enables us to serve families with greater efficiency, clarity, and compassion." Brent Williams, CEO of Benekiva, adds: "Our platform removes manual friction and gives claims teams the flexibility to deliver a better experience."

About AFBA

Founded in 1947 with support from General Dwight D. Eisenhower, AFBA provides survivor benefits to military members, first responders, government employees, and their families. It has paid $2 billion in survivor benefits since inception.

About Benekiva

Benekiva's SOC II-compliant platform helps insurers reduce claims cycle times by over 84% through intelligent automation and human empathy.