Customer Success Manager

Customer Success ManagerFully Remote | Dutch or Flemish Required

🔥 Ready to own the customer experience end‑to‑end and make a real impact in the cleantech space?

Our client is hiring a Customer Success Manager who knows how to build trust, solve complex problems and turn customers into long‑term champions. This isn’t account babysitting — it’s a hands‑on, high‑visibility role where you become the strategic partner customers rely on.

If you deliver world‑class service, stay calm under pressure

and love being the person who gets things done, this is your next move.

⚡ What You’ll Do

• Deliver white‑glove service — Own the post‑sale journey and be the single point of contact customers trust.
• Lead premium onboarding — Set customers up for success from day one.
• Partner cross‑functionally — Work with technical, ops, and field teams to ensure flawless deployment and go‑live.
• Be the daily trusted advisor — Build deep, proactive relationships across operations and the C‑Suite.
• Monitor account health — Spot risks early using usage data, performance metrics, and network insights.
• Own escalations — Take charge from first signal to resolution and turn tough moments into trust‑building wins.
• Run powerful QSRs — Deliver data‑driven reviews showcasing ROI, uptime, sustainability impact, and future opportunities.
• Drive renewals & expansion — Identify upsell paths, secure renewals, and build customer advocacy.
• Champion the customer internally — Influence product, engineering, and operations with clear, actionable insights.

🎯 What You Bring

• Experience in Customer Success, Account Management, or Enterprise Client Management
• Dutch or Flemish fluency — essential for customer engagement.
• A genuine obsession with customer outcomes and long‑term value.
• Exceptional communication skills — from executive presentations to on‑site troubleshooting.
• Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS).
• Strong analytical mindset — you turn data into decisions and compelling stories.
• Confidence managing escalations with urgency and composure.
• Familiarity with CS tools like Salesforce, HubSpot, Gainsight, Totango, ChurnZero, etc.
• A self‑starter mentality — you don’t wait for the playbook; you build it.