Patient Portal Telephone Support

Company Description

Willowglade Technologies is a technology services company dedicated to improving patient-centered care coordination. Focused on supporting optimal outcomes in oncology care, the platform is adaptable to various diagnoses and healthcare scenarios, however we are primarily focused in Community Oncology. Willowglade Technologies is a leader in providing innovative solutions tailored to evolving healthcare needs.

Contact info@willowgladetechnologies.com for more information.

Role Description

This is a full-time, remote Patient Portal Telephone Support role. The role involves providing exceptional customer and technical support to patients, troubleshooting portal-related issues, and maintaining effective communication. Responsibilities include addressing patient inquiries, resolving access and technical concerns, and collaborating with the internal team to deliver excellent service. Effective problem-solving and adaptability are essential for success in this role.

Qualifications

• Strong Technical Support and Troubleshooting skills for resolving technical issues efficiently
• Proven experience in Customer Support and effective Communication to engage and assist patients
• Strong Analytical Skills to assess and resolve queries promptly
• Ability to work independently in a remote setting
• Previous experience in a healthcare-related role interacting with patients
• Qualifications or certifications customer service or technical support