Italian Speaking Customer Service

Italian Speaking Technical Support Advisor – Remote (Portugal)

Join a leading global customer experience company as an Italian Speaking Technical Support Advisor and work fully remote from anywhere in Portugal. You’ll support customers of well-known domestic appliance brands, acting as the first point of contact via phone and email. Your role will be key to delivering exceptional after-sales support and ensuring a smooth, high-quality experience through proactive problem-solving and clear communication.

This is an excellent opportunity to work from home while developing your technical and interpersonal skills within a dedicated, international support team.

Key responsibilities

• Provide technical support to customers after their purchase of home appliances via phone and email.
• Conduct initial diagnostics of issues using over 60 internal procedures.
• Escalate complex technical problems to appropriate departments when necessary.
• Proactively improve customer satisfaction using additional resources such as video tutorials and support articles.
• Communicate clearly regarding product information, order tracking, and minor repair coordination.
• Handle customer complaints professionally and effectively.
• Use three internal software systems to manage and document support cases.
• Apply cross-selling techniques where appropriate, identifying opportunities for complementary solutions or upgrades.

Requirements

• Fluent in Italian (C1) and English (B2).
• Previous experience in technical support, customer service, or call center environments preferred but not mandatory.
• Excellent written and verbal communication skills.
• Ability to diagnose technical issues confidently and explain solutions simply.
• Proficiency in using multiple software tools simultaneously.
• Strong multitasking and organizational skills.
• Comfortable working in a fast-paced environment and adapting to change.
• Cross-selling or upselling experience is an advantage.
• Eligible to work in Portugal.

What we offer

• Fully remote work from anywhere in Portugal.
• Full-time, stable employment with paid training and onboarding.
• Friendly, inclusive team environment with ongoing learning opportunities.
• Remote support tools and continuous performance coaching.
• Career progression within a growing international organization.
• Working schedule: Monday to Saturday (including bank holidays) 08:00–18:00 (Portuguese time), with Sunday plus one rotational day off.
• Competitive compensation and benefits:
• €1,000 x 14 base salary + €100 monthly performance bonus.
• Meal allowance of €7.23/day.
• Accommodation in Lisbon for candidates relocating from outside Portugal (12 months at €280/month, deducted from salary).
• Flight reimbursement up to €400 at the 6th month of work.
• Health insurance from day one (small employee contribution, free after 6 months).