Customer Success Manager

Client Success Manager

WellTheory is looking for a passionate, results-driven Client Success Manager to build and nurture long-term partnerships with our enterprise clients as we scale. You’ll own day-to-day client relationships, ensuring exceptional service while driving engagement, retention, and measurable outcomes.

You’ll serve as the strategic advisor to client stakeholders (HR, benefits, wellness, and medical directors), translating their goals into successful partnership outcomes. This is a cross-functional role that collaborates closely with Sales, Product, Operations, Engineering, and Care — and reports to the Co-founder, Operations.

Some of your responsibilities will include:

• Building trusted relationships with client stakeholders and acting as their strategic advisor
• Driving utilization, engagement, and adoption of WellTheory’s programs
• Delivering data-driven business reviews with insights and recommendations
• Securing renewals and identify expansion opportunities
• Anticipating and resolving client issues with urgency and care
• Contributing to playbooks and best practices as the Client Success function scales

About You

These are not strict requirements, but traits of someone who will thrive in this role.

• 5+ years of enterprise client success or account management experience, ideally in digital health, benefits, or adjacent B2B2C environments, with a track record of driving retention, renewals, and expansion within complex client ecosystems.
• Relationship-driven communicator. You build deep trust with clients at every level — from day-to-day champions to C-suite executives. You know how to read the room, adapt your style based on the audience, and navigate sensitive conversations with professionalism and empathy.
• Strategic storyteller. You turn data into insight and insight into action — using engagement, outcomes, and ROI data to shape compelling narratives that influence client decisions and demonstrate value.
• Operationally excellent. You manage complex projects end-to-end, juggle multiple accounts with precision, and bring structure to ambiguity
• Hands-on and entrepreneurial. You’re comfortable starting as a team of one — rolling up your sleeves to execute while helping to define the playbook for scale. You balance strategic thinking with tactical execution and find energy in building something new.
• Adaptable and resourceful. You bring creativity to problem-solving, stay calm under pressure, and thrive in a dynamic, fully remote environment. You anticipate challenges before they surface and find solutions that keep clients—and teams—confident and informed.

Who We’re Looking For

Outside of the specific role, here are qualities that make someone successful at WellTheory:

• Empathy for the autoimmune experience. You don’t need to have an autoimmune condition for this role but you need to have deep empathy for the lived experience of autoimmune patients and be able to effectively convey that to potential customers.
• Beginner’s mindset. You have a love of learning and like to solve problems from the ground up. You’re a curious person and embrace the opportunity to explore the unfamiliar aspects of your role, ask questions, and seek understanding without fear of judgment. You openly admit when you make mistakes and are open-minded when it comes to new approaches of problem-solving.
• Unreasonably relentless. You’ve been called a “force of nature” and have done something most people wouldn’t (e.g., ran a marathon, started a company, got a degree while working full-time, and/or overcame difficult adversities). Persistence is your middle name and you don’t give up easily.

Details:

Spending time in person is a key part of building relationships, so this position will include travel as necessary and the ideal candidate should be willing to travel anywhere between 20-30% based on location.

• Location: Remote
• Role type: Full-time
• Salary: $80-110k
• Title: Client Success Manager
• Reports to: Co-founder, Operations
• What we offer: competitive salary and equity, interesting and challenging work, generous PTO, health/dental/vision insurance, health FSA, home office stipend, regular team events and off-sites

Interested?

Email karah@welltheory.com with “Application: Client Success Manager” in the subject line along with:

Resume or LinkedIn

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About WellTheory

Autoimmune disease is one of the fastest-growing and most costly categories in healthcare today. It impacts over 50 million Americans and costs the system more than $160 billion annually. It’s also one of the most misunderstood. For too long, patients have been dismissed, unheard, and left without answers. WellTheory is on a mission to change that. We’re building something we wish had existed years ago on our own journeys — care that’s truly personalized, proactive, and rooted in compassion.

This is an exciting moment to join our team. We’ve raised $26.2M in funding and are backed by top-tier investors like General Catalyst, Accel, 7wire, Box Group and Up2 Opportunity Fund. In the past year, we’ve grown 10x in membership and 5x in revenue.

At WellTheory, we believe that anything can be achieved through pure will, determination, and grit and value teammates with a similar mentality. We are remote-first and use asynchronous tools like Linear, Loom, and Notion to collaborate across time zones and maximize heads down time. If this sounds like a good fit, we hope you’ll join us.