Senior Contact Center Agent (Roadside Assistance - German Speaker)

Annual gross salary range: Min. 21,128€ - Max. 24,150€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Senior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsabilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

Ref. Level: B