Location: United States — 100% Remote
Job Type: Full Time
Salary: $49,500 - $57,000 per year
Role at Viyahe
Viyahe is expanding its remote team with a Travel Customer Support Representative working across technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations. The Travel Customer Support Representative will help travelers resolve booking, itinerary, service, and trip-related questions. The opening is full time, fully remote, and open to candidates throughout the United States.
What You'll Work On
- Respond to traveler questions through approved phone, email, chat, or service channels in the Travel Customer Support Representative role at Viyahe.
- Review reservation and itinerary details before providing updates or troubleshooting assistance as part of the Travel Customer Support Representative role at Viyahe.
- Resolve routine booking, confirmation, supplier, schedule, or documentation issues within assigned authority across travel technology and traveler support in this Travel Customer Support Representative position.
- Coordinate with booking, operations, or supplier teams when a traveler issue requires additional action for the Viyahe team as part of Travel Customer Support Representative work.
- Document each traveler interaction, action taken, promise, and follow-up requirement while supporting travel technology and traveler support in the Travel Customer Support Representative role at Viyahe.
- Track open traveler cases and provide timely updates until the issue is resolved or transferred as part of day-to-day Travel Customer Support Representative responsibilities at Viyahe.
- Strong customer-service, communication, problem-solving, and documentation skills for the Travel Customer Support Representative opening at Viyahe.
- Comfort using travel booking, CRM, itinerary, ticketing, email, and chat systems.
- Ability to remain calm and accurate when travelers need time-sensitive assistance.
- Good attention to dates, names, confirmation details, and service restrictions.
- Reliable follow-through and appropriate escalation judgment.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Entry Level
- Base salary: $49,500 - $57,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
