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Salary: $60,000–$75,000 base + uncapped monthly bonus
Total earnings: $100,000+ achievable for top performers
Location: United States
Working arrangement: Fully remote
Full-time | Permanent
About the opportunity
Via is partnering with a fast-growing US technology business looking for a Client Experience Specialist to support people seeking disability benefits and insurance compensation.
You'll speak with customers over the phone, understand their circumstances and guide them towards the right support.
This is a high-volume, customer-facing role combining elements of customer service, consultation and sales. No previous legal experience is required, and full training will be provided.
What you'll be doing
- Speak with customers by phone to understand their needs and circumstances.
- Assess eligibility for available services and explain next steps.
- Provide clear, empathetic guidance to people in challenging situations.
- Manage a high volume of customer conversations each day.
- Maintain accurate customer records using Salesforce and internal systems.
- Work towards customer experience, quality and performance targets.
- Learn about disability benefits, insurance claims and relevant processes.
What we're looking for
- 3+ years of professional experience in customer service, sales, customer support, hospitality or a similar people-facing role.
- Strong telephone communication and active listening skills.
- Ability to handle sensitive conversations with empathy and professionalism.
- Confidence managing high volumes of customer interactions.
- Strong organisation, written communication and computer skills.
- Ability to learn new systems and complex information quickly.
- Experience working towards KPIs or performance targets would be advantageous.
No legal qualifications or previous legal industry experience required.
Benefits
- $60,000–$75,000 base salary plus uncapped monthly bonuses.
- Top performers earning over $100,000 in total cash compensation.
- Fully remote working.
- Company equity.
- Medical and dental insurance with 100% of employee and family premiums covered.
- 15 vacation days plus approximately 20 paid holidays.
- 401(k) retirement plan.
- $600 annual internet allowance.
- $1,000 annual learning and development allowance.
- Up to $1,200 annual student loan repayment assistance.
- Paid parental leave and additional wellbeing benefits.
If you enjoy helping people, have strong customer-facing experience and thrive in a busy, phone-based environment, we'd love to hear from you.