About Our Client:
The organization operates in the federal student loan servicing sector, focusing on assisting borrowers with Perkins student loans. It addresses challenges related to loan repayment and account management by providing clear, compliant, and compassionate support to borrowers.
About the Opportunity:
The CUSTOMER SERVICE REPRESENTATIVE role is focused on supporting student loan borrowers by providing guidance on account details, repayment options, and application processes. This position plays a critical role in helping borrowers navigate their loans effectively while ensuring compliance with federal regulations and maintaining high-quality service standards.
Responsibilities:
- Assist student loan borrowers with account inquiries, repayment options, and applications
- Manage inbound and outbound calls in a high-volume contact center environment
- Deliver accurate, professional, and courteous support on every call
- Adhere to federal regulations, organizational policies, and data security requirements
- Meet established performance metrics and quality assurance standards
Requirements:
- US Citizenship
- High School diploma or GED
- Minimum 6 months of customer service experience in a business or call center environment
- Minimum 6 months of computer experience in a business setting
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance, including financial and background checks
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions in the past 7 years
- Misdemeanor convictions within the past 7 years may affect eligibility
- No non-medical collections totaling $7,500 or more
- Reliable high-speed wired internet connection
- Quiet, private, and distraction-free home workspace without caregiving responsibilities during work hours
Preferred:
- Prior call center experience
- Associate or bachelor's degree
Pay Range and Compensation Package:
- The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.