Customer Success Manager (CSM)

TrustLayer is at the forefront of revolutionizing risk management by automating and simplifying the certificate of insurance (COI) process. Our innovative platform enables businesses to ensure compliance, mitigate risk, and enhance operational efficiency. As a rapidly growing SaaS company, we are on a mission to significantly expand our market presence and impact. Customer Success Manager (Remote – US) 📍 Remote | Full-time | SaaS | Series A We’re hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR). You’ll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle. This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action. What You’ll Do ✅ Own the full post-onboarding relationship for your customer book ✅ Drive adoption, engagement, and measurable value ✅ Forecast renewals, identify churn risks, and support expansion ✅ Partner with Sales, Product, and Implementation teams ✅ Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact What You Bring ✔ 2–4 years in Customer Success, Account Management, or SaaS ✔ Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR) ✔ Strong communication, organization, and cross-functional skills ✔ Bonus: Exposure to compliance, insurance, or risk tech Why Join Us? You’ll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow — we want to hear from you.