Remote - Social Media/Customer Service Agent

About At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA seeks a Social Media/Customer Service Agent to join our team working for our valued end client. Note: Must be located in the US or CAN. This is a W-2 project; C2C not supported. We're looking for someone with good Social Media experience in full-on "community management" where you would spend most of your time and effort in the social media world as a whole. While the SM agents still handle calls, emails and chats for Consumer Relations, at times, the bulk of their work will be in Social Media. We are looking for someone who has extensive "hands on" experience with social media. Our SM team handles all inquiries that come in, not just basic questions but also the day-to-day comments/direct messages for multiple different brands. We handle the social media pages for more than 50 brands in the US, Canada and UK, and each brand has more than 1 social media page. We handle anywhere from 400-1000+ SM cases daily in SM. Basic Qualifications 2 years experience customer service Extensive, "hands on" experience with social media/marketing 2 years experience office environment Social Media experience as described above 1 year experience Microsoft Office Suite High School Diploma/GED Must be fluent English Speaker Job Responsibilities Provide quality customer service experience to our consumers and customers Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs Gain a working knowledge of Company systems and processes Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices Problem solved in a professional and effective manner. Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.). Answer incoming faxes, calls, voicemail, emails and input data and file. Address issues to provide first call resolution. New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process. *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material, no time off allowd during training period*** Required schedule availability for this position is Monday-Friday 11:00am-7:00pm Atlantic time Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA endeavors to make https://us.nttdata.com (https://us.nttdata.com/en) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Nice-to-have skills

• Social Media
• Customer Service
• United States

Work experience

• Social Media

Languages

• English