Freelance Box Office & Outreach Officer

Company: The Revel Puck Circus

Location: Remote (Online Working), desk space in Shoreditch available.

Contract Type: Freelance

Hours: 20 hours per week (4 hours per day, Wednesday – Sunday)

Compensation: £15.00 per hour

About The Revel Puck Circus

The Revel Puck Circus is an award-winning, contemporary circus company born in East

London. We create joyful, high-energy, community-led circus that tours the UK inside our iconic

Big Top tent. We lean into a proud, DIY punk attitude stripping away traditional circus tropes and

sequins to focus on raw talent, heartfelt physical storytelling, and genuine human connection.

With our latest production, A Glimmer Daze Gambit, touring the country, our Big Top lands in the

heart of local communities far and wide. We are looking for an organised, proactive freelancer to

join our team behind the scenes to help manage our digital front-of-house and spark early

excitement in our upcoming tour stops.

The Role

We are seeking a dynamic, self-motivated Box Office & Outreach Officer to join our team on a

freelance basis. This is a dual-focus remote role designed to keep our audience

communications seamless during peak show periods, while simultaneously laying the

groundwork and building local traction for our future locations.

Working 4 hours a day from Wednesday to Sunday, you will be our frontline digital voice for

incoming audience queries and our trailblazer for community outreach in upcoming towns and

cities.

Key Responsibilities

1. Box Office & Customer Service Management

● Inbox Management: Monitor and manage the main box office email account, ensuring

timely, helpful responses during our busiest performance windows (Wednesday –

Sunday).

● Query Resolution: Handle ticket exchanges, booking troubleshooting, access inquiries,

and general audience questions via email.

● Brand Voice: Maintain a warm, welcoming, and cheeky tone that aligns with the

inclusive ethos of the Revel Pucks.

● System Tracking: Monitor ticketing trends, flagging recurring issues or feedback to the

core management team.

2. Future Location Outreach & Traction

● Targeted Research: Map out upcoming tour locations to identify local community

groups, youth clubs, schools, arts organisations, independent businesses, and local

media.

● Outbound Engagement: Initiate contact via email and social media to pitch group

bookings, community partnerships, and local ticket distributions, getting momentum

started weeks before the Big Top rolls into town.

● Relationship Building: Act as the initial point of contact for local stakeholders, fostering

early enthusiasm and securing promotional support.

About You

We are looking for someone who loves the arts, thrives in a fast-paced environment, and

doesn’t mind wearing two different hats in a single shift.

Please Note: Because this role is fully remote, we need someone who is highly

disciplined, reliable, and capable of working independently without constant

supervision.

Essential Skills & Experience:

● Previous experience in a customer-facing, administrative, or box office role (experience

with event ticketing platforms like Tixr is a major plus).

● Excellent written communication skills with the ability to channel our raw, relatable, and

mischievous company voice.

● Strong online research skills and a proactive, fearless attitude toward outbound outreach

and cold emailing.

● Comfortable working a fixed Wednesday through Sunday schedule to align with our

peak show days.

● Experience with G-suite, Mailchimp, Canva, CRM systems.

● Must have a reliable laptop/computer, a smartphone, and a stable, high-speed internet connection.