Start Date: 04.08.2026 or later, as soon as possible
Location: Remote in Portugal
Contract Type: Permanent, Full-time
Do you speak Italian and English and want to build a remote career in sunny Portugal in tech customer support, with a top global brand behind you?
Are you tech-savvy, patient, and great at turning a frustrated customer into a happy one? Do you want a stable, permanent job that you can do 100% remotely from Portugal?
We are a specialized recruitment agency, hiring on behalf of our client — one of the world's leading companies in Customer Experience Management, with over 420,000 employees in 88 countries — for their Lisbon site. We are looking for motivated Italian and English speaking talents to join the team, 100% remotely.
The Role:
As a Tech Customer Service Representative, you will be the first point of contact for English- and Italian-speaking customers who need technical support. You'll help them solve issues quickly, explain solutions clearly, and turn every challenging situation into a positive customer experience.
Your Responsibilities:
- Provide technical customer service and support to English- and Italian-speaking customers
- Identify and resolve customer issues efficiently and effectively
- Handle customer inquiries and complaints with professionalism, empathy, and patience
- Track issues, ensure accurate documentation, and follow up until resolution
- Clearly and confidently explain technical solutions to customers
- Turn challenging customer situations into positive experiences that build loyalty
- Fluent in Italian and English
- Tech-savvy, comfortable navigating digital tools and troubleshooting
- Ability to think quickly and find solutions under pressure
- Empathetic and patient approach to customer interactions
- Detail-oriented, with the ability to track issues through to resolution
- Resilience and calm focus in high-stress situations
- Strong communication skills
- Previous experience in sales (a plus, not mandatory)
- Previous experience in Customer Service (preferable)
You want to work in tech/customer service for a major international brand
You are fluent in Italian and English and want to use it professionally, remotely
You are based in Portugal, or want to relocate there
You are looking for a stable, permanent contract with a clear structure
What You Get:
Salary: €1,024 gross per month, paid over 14 payments per year (as is standard in Portugal — this includes 2 extra full monthly payments, for holiday and Christmas subsidies), for a gross annual total of €14,336
Performance Bonus: €225, paid monthly (up to :€2,475 extra per year)
Combined earning potential: up to €16,811 gross per year — equivalent to roughly €1,400 gross per month on average
Relocation support provided
Work Model: 100% Remote
Schedule: Monday to Saturday, between 08:00–19:00, on rotational shifts, with Sunday plus one additional rotational day off each week
Contract: Permanent, full-time from day one
Living and Working in/around Lisbon:
Lisbon is Portugal's vibrant capital: a city known for its rich history, striking hillside views, colorful streets, and a lively, welcoming international community. Portugal's cost of living is generally considered attractive compared to many other European capitals, and Lisbon's mild climate, food culture, and coastal lifestyle make it a popular destination for people relocating from across Europe.
But you can choose any place within Portugal to live!
Selection Process:
- Submission
- Validation
- Online tests
- First interview
- In some cases, a Client interview
- Job offer
- Hired
