Coord, Project | Remote (United Kingdom) | Full-time (40 Hours) | Permanent

Job Description The FHD Area Support Analyst researches and provides business related analysis to assess the impact of the various initiatives and processes of the Family History Department in the Europe North Area. They also utilise and train others in the utilisation of tools such as AI approved applications to improve processes and simplify the work. Responsibilities For assigned projects, completes detail analysis and research, identifies options, prepares reports, and recommends action or change.

• Communicates with headquarters and Area personnel concerning processes and reports.
• Assists in the planning of initiatives and analyses the results against pre-defined metrics.
• Conducts analysis and research in such areas as, user experience, member engagement with family history tools, FamilySearch Centre development, performance, systems and processes. Prepares forecasts and analyses trends, general business conditions , and other business related areas.
• Performs tasks assigned by senior managers.
• Facilitates improvements in business systems that will enable better customer service.
• Creates reports & presentations, analyses data, attends meetings, etc. Creates queries and provides data to managers and teams in an understandable format.
• Develops a plan to improve efficiency and processes using available tools, including but not exclusively AI applications. Trains others in the proper usage of technological tools

Qualifications Requires a bachelors degree in business management or related field. Two years experience in business management with an emphasis on data analysis or related fields. Proficiency with Excel and PowerPoint is required. Experience with OpenAI ChatGPT and/or Microsoft Copilot. Capable of performing detailed, technical data analysis along with the use of business processes is essential. Must be able to communicate effectively, both written and orally. Must be able to keep confidences and deal with sensitive data and documents appropriately.