Implementation Coordinator

TeamBuilder is the first of its kind predictive workforce management platform built for ambulatory healthcare, and we are passionate about our rapid growth! Our solutions empower healthcare providers to enhance patient outcomes, streamline operations, and make data-driven decisions. We are looking for an experienced Implementation Coordinator to join our growing team. In this role, you will work directly with customers to understand their business processes. This is a highly collaborative role, working with internal teams (sales, product, engineering, delivery, customer success) to align our product capabilities in direct support of customer requirements. You will play a key part in ensuring a smooth and successful onboarding experience for our healthcare customers.

• This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States.  

Your Responsibilities:

• Work with customer stakeholders to gather and document business requirements and workflows.
• Conduct discovery sessions to understand customers' current systems, processes, and data structures.
• Extract, clean, transform, and map customer data for system migration or integration.
• Participate in customer conversations to clarify data issues, troubleshoot discrepancies, and validate assumptions.
• Configure and customize platform settings to meet customer-specific needs, based on gathered requirements.
• Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
• Advise customers during the onboarding and implementation phases; encourage customer knowledge development on the product.
• Create and maintain implementation documentation and process guides.
• Train customers on platform functionality as needed during rollout.

Must Haves:

• 1-3 years of experience in SaaS implementation, business analysis, or data operations.
• Passion for or experience working within healthcare operations (e.g., clinics, hospitals, health systems, medical group practices, scheduling, patient flow, or workforce management)
• Strong customer communication and problem-solving skills; Ability to analyze complex business challenges and develop effective solutions.
• Hands-on experience with data extraction, cleaning, and mapping (Excel, SQL, or similar tools).
• Familiarity with SaaS platforms and understanding of system integration concepts is a plus.
• Detail-oriented, proactive, and capable of managing multiple projects simultaneously.

Even Better if you have:

• Experience with healthcare-specific platforms (e.g., EMRs/EHRs, WFM tools, scheduling systems, Epic).
• Basic knowledge of data integration tools (e.g., ETL tools) is a bonus.
• Advanced Degree in Computer Science, Programming, Data Science, Software Engineering, etc.

Other Attributes Which Will Help You Stand Out:

• Strong fit to our culture will include a mix of technical and interpersonal abilities, including curiosity, flexibility, innovation, and loyalty.
• Experience with customer support or project management, preferably in a start-up healthcare IT environment.
• Actively seeks to learn (and become a Subject Matter Expert on) the TeamBuilder platform to enable product delivery and customer success.
• Establish effective relationships and maintain a positive, professional attitude in all interactions with both customers and colleagues.

Additional Information:

• Job Type: Full-time, Exempt
• Location: Remote
• Compensation: Competitive salary, paid time off, medical benefits, and the potential for an annual performance bonus.
• Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.

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