Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package starting from your first day of employment
• Flexibility to work remotely
• Supportive and collaborative work environment
• Involvement in a leading company recognized for innovation in the healthcare space

What To Expect (Job Responsibilities)

• Provide exceptional technical support to healthcare customers via phone, email, chat, and self-service
• Respond promptly to all incoming contacts, resolving over 90% of issues at first contact
• Maintain professionalism and adhere to corporate policies while delivering high-quality customer service
• Escalate complex technical issues to the appropriate teams when necessary
• Identify areas for improvement in processes, products, or services, ensuring customer needs are addressed effectively

What Is Required (Qualifications)

• Minimum of 1 year of healthcare systems customer service experience
• Must demonstrate shift flexibility, including weekends and holidays
• High school diploma or equivalent is required
• Strong problem-solving skills and attention to detail
• Ability to effectively communicate complex technical concepts to non-technical audiences

How To Stand Out (Preferred Qualifications)

• 1 to 3 years of customer service experience in a contact center or healthcare setting
• Experience working in a call center environment
• Strong bilingual skills in both written and spoken English and Spanish
• Proven ability to thrive in a fast-paced environment
• Exceptional organizational skills with a keen attention to detail

HealthcareSupportRemoteWork #CareerGrowth #CustomerService #TechnicalSupport "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.