Technical Delivery Manager

Company Description

Contacx is Australia’s leading Amazon Connect delivery partner helping organisations transform their customer experience using AWS. We specialise in designing and delivering modern, cloud-native contact centre solutions built on Amazon Connect and the broader AWS ecosystem. Our expertise allows us to deliver solutions that deliver efficiency, scalability and superior customer experiences.

We’re not a big bureaucracy. We’re a team of experts that prides itself on being high-performing and highly flexible, where results matter, initiative is recognised, and you’ll have direct impact on major client projects. If you’re looking to move beyond the layers of a large firm and accelerate your career, Contacx offers the opportunity to do just that.

Role Description – Technical Delivery Manager

We are seeking a Technical Delivery Manager with 3–5 years’ consulting experience to lead the delivery of Amazon Connect and AWS solutions. This is a full-time role, open to remote candidates within Australia.

As a Technical Delivery Manager, you will:

• Take ownership of delivering Amazon Connect and AWS customer experience projects end-to-end, ensuring quality, timelines and client success.
• Lead and coordinate technical delivery teams (architects, engineers, consultants), ensuring clarity, accountability and high performance.
• Translate client requirements into structured delivery plans.
• Engage directly with senior client stakeholders, providing visibility and confidence in delivery outcomes.
• Act as the "bridge" between business and technology, ensuring technical solutions are aligned with measurable business outcomes.
• Contribute to Contacx’s delivery playbooks and frameworks, helping us scale as a best-in-class AWS partner.
• Support business development by collaborating with prospective clients to design tailored solutions, guiding them from initial engagement through to onboarding.

Qualifications

• 3-5 years’ experience in technology consulting, ideally with a Big 4 or Tier 1 consulting firm (Deloitte, Accenture, EY, PwC, Capgemini etc.).
• Strong background in technology delivery with exposure to customer experience or contact centre platforms (Amazon Connect, Genesys, Cisco, Avaya, or similar).
• Proven ability to manage stakeholders at multiple levels, including executives.
• Experience running delivery teams and coordinating multiple projects and workstreams.
• Strong understanding of project/program management disciplines.
• Familiarity with AWS services (Amazon Connect, Lambda, Lex, DynamoDB, S3 etc.) or willingness to rapidly upskill.
• Excellent communication skills - able to explain technical concepts in plain business terms.
• Tertiary qualifications in IT, Business, or related fields.
• AWS certifications (or progress towards them) are highly regarded.

Why Join Contacx?

• Work on high-impact CX technology projects across a variety of industries.
• Take the next step: direct ownership, exposure, visibility, and career acceleration.
• High-performing, high-reward culture - where success is recognised and compensated.
• Opportunities for AWS certification and career development.
• Remote-friendly, with a collaborative, supportive and outcome-focused team.