Customer Service Specialist

ABOUT THE COMPANY

A fast-growing financial technology company focused on building innovative investment and savings solutions. The organisation values diversity, promotes a collaborative working environment, and is committed to delivering the best possible customer experience.

ABOUT THE ROLE: CUSTOMER SUPPORT EXECUTIVE Location: Remote (UK-base

d)Type: Full-time (39 hours per wee

k)Schedule: Shift-based between 8am and 10pm, Monday to Sunday (may include weekend

s)The company is seeking a Customer Support Executive with a passion for customer care, who will work alongside a talented team to provide an exceptional end-to-end customer experienc

e. KEY RESPONSIBILIT

• IESManage enquiries received via live chat, email, and social media chann
• elsTroubleshoot technical issues and optimise user experie
• nceReport bugs and UX issues to technical te
• amsParticipate actively in platform development and gro

wthREQUIREMENTSAvailability and Flexibil

• ityAvailability to work shift patterns between 8am and 10pm, Monday to Sun
• dayFlexibility to work Saturdays or Sundays as requi

redTechnical Competenc

• iesAbility to quickly understand complex syst
• emsSkill in juggling and prioritising multiple tasks simultaneou
• slyAptitude for technical problem-solv

ingBehavioural Competenc

• iesAbility to remain calm under press
• ureFriendly and naturally engaging man
• nerPositive, can-do attitude towards customer supp
• ortExcellent written and verbal communication ski
• llsCommitment to delivering outstanding customer serv

iceDesired Prof

• ileGenuine interest in financial technology and innovat
• ionEnthusiasm for being part of a fast-growing comp
• anyStrong empathy and emotional intellige
• nceAbility to maintain positivity in challenging situati
• onsAuthentic personality with diverse interests outside of w

orkWHAT THE COMPANY OFFERSRemuneration and Financial Benef

• itsSalary: £24,762 per an
• numDiscretionary bi-annual performance-related bonus of up to 10% (cash) and 5% (shares) based on gross annual sal
• aryWorkplace pension scheme with 5% employer contribution on earnings up to £24,

762Health and Wellbeing Benef

• itsPrivate medical insurance (medical history disregard
• ed)Employee Assistance Progra
• mme£30 per month fitness and wellbeing allowa
• nceFree premium platform subscription (UK-based employe

es)Transport and Development Benef

• itsCycle to Work sch
• emeSeason ticket l
• oanAnnual training budget for courses, workshops, and conferen

cesWork-Life Balance and Flexibil

• ity28 days holiday plus bank holidays, plus closure between Christmas and New Y
• earFlexible working arrangeme
• ntsCompany lap

topEnvironment and Cult

• ureEqual opportunities employer committed to divers
• ityCollaborative team with a positive working environm
• entOpportunity to make significant impact on the prod
• uctFast-track development of knowledge, responsibility, and skills in a high-growth fintech star

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