This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare sector, focusing on improving care for senior populations. It addresses challenges in providing adequate healthcare by offering a physician-led, family-owned approach that aims to enhance patient health and well-being. The program is rapidly expanding to serve more seniors and improve the quality of healthcare services.
About the Opportunity:
The SERVICE TEAM COORDINATOR role is essential for managing customer service interactions related to patient scheduling and inquiries. This position ensures high-quality service delivery and supports business functions across multiple medical centers. The role contributes by facilitating effective communication with patients and team members, ensuring compliance with policies, and enhancing overall patient experience.
Responsibilities:
- Handle inbound and outbound calls related to patient scheduling and inquiries in a call center environment.
- Respond to patient questions following the organization's care model.
- Escalate issues appropriately.
- Make timely decisions according to departmental standards and policies.
- Document interactions using web-based technology.
- Maintain business relationships through prompt, accurate service.
- Collaborate with team members across departments to promote VIP customer service.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or GED equivalent.
- Minimum of 1 year customer service experience; call center experience preferred.
- Experience with web-based customer relationship management systems.
- Competent business acuity and comprehensive knowledge of job-related processes.
- Exceptional verbal communication and active listening skills.
- Strong organizational and multitasking abilities.
- Passion for serving seniors with proactive solutions.
- Ability to work in a demanding environment.
- Proficiency in Microsoft Office and other relevant systems.
- Availability for overtime as needed.
- Fluent in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.
Pay Range and Compensation Package:
- $17.0 - $24.26 hourly rate.
- Final compensation depends on experience, education, location, and other factors.
- Eligibility for bonuses or commissions may apply.
Benefits & Perks:
- Medical insurance.
- Dental insurance.
- 401(k) retirement plan.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.