We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.
Key Responsibilities
- Answer customer questions via phone, email, and chat
- Troubleshoot and resolve issues efficiently
- Keep accurate records of customer interactions
- Spot recurring issues and report trends to management
- Support customer satisfaction and retention goals
Requirements
- Customer service experience preferred
- Strong communication and active listening
- Calm and professional under pressure
- Comfortable with support software and multitasking
- Reliable remote setup
Benefits
- Life insurance coverage
- Internet and utility reimbursement
- Performance bonuses
- Mental health days
- Equity or stock options