This is a Fully Remote Job
1. About Our Client:
This organization operates in the membership and community support sector, focusing on providing seamless experiences for members to engage with content, events, and each other. It addresses challenges related to member support, billing, community moderation, and content management to ensure members can focus on their personal priorities.
2. About the Opportunity:
The Member Support/Customer Service role is central to maintaining smooth day-to-day operations and delivering a positive member experience. The position involves being the primary contact for members, managing support inquiries, billing issues, community engagement, event logistics, and content operations. This role supports member retention by identifying onboarding needs and potential churn indicators, ensuring members receive timely and effective assistance.
3. Responsibilities:
- Manage and respond to member inquiries across multiple platforms
- Troubleshoot account access and membership issues
- Maintain timely first responses to member communications
- Develop and update communication templates, FAQs, and help documents
- Track recurring issues and escalate as needed
- Handle billing operations including payment processing, refunds, and dispute resolution
- Moderate the member community to maintain a safe and organized space
- Support event scheduling, logistics, and communications
- Organize and maintain content libraries and track engagement
- Collect and analyze member feedback and bug reports
- Maintain accurate member data and prepare weekly operational reports
- Document processes to ensure workflow continuity
4. Requirements:
- Strong customer service and operational skills
- Digital fluency with the ability to learn new platforms quickly
- Experience or aptitude for handling billing and payment systems
- Ability to manage community moderation and event support
- Excellent organizational and communication abilities
5. Pay Range and Compensation Package:
- The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
