This is a Fully Remote Job
About Our Client:
The organization operates within the human resources solutions industry, specializing in serving small to midsize businesses. It addresses the challenge these businesses face in managing HR functions by providing a comprehensive, outsourced HR service. This service includes payroll processing, human capital consulting, employment law compliance, and employee benefits administration such as health insurance, retirement plans, and workers' compensation insurance. The organization has a nationwide presence and is positioned to support business growth for its clients.
About the Opportunity:
The ASSOCIATE CUSTOMER RELATIONSHIP MANAGER plays a critical role in supporting a high-volume client base, focusing on customer satisfaction and retention. This position acts as a retention expert, managing an assigned portfolio to deliver quality solutions and maintain client relationships. The role collaborates with internal teams to enhance the customer experience, ensure alignment with client business needs, and identify opportunities for additional business.
Responsibilities:
- Provide daily support and guidance to SMB clients.
- Manage a large portfolio with primarily reactive client interactions and some proactive outreach.
- Engage in pricing and contract negotiations to secure agreements.
- Offer on-demand client touchpoints to ensure satisfaction and expand executive relationships.
- Identify client service opportunities and coordinate execution.
- Collaborate with Customer Engagement teams to improve service levels.
- Perform other duties as assigned.
- Comply with all company policies and standards.
Requirements:
- Bachelor's degree or equivalent experience preferred.
- Typically 2+ years of relevant experience.
- Self-directed and ambitious with initiative to implement solutions.
- Positive demeanor and outstanding interpersonal skills.
- Excellent written and verbal communication.
- Open-mindedness and patience.
- Ability to prioritize effectively in a fast-paced, client-driven environment.
- Skilled at establishing relationships with business owners and executives.
- Persistent follow-up and follow-through with clients.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Pay Range and Compensation Package:
- The salary range for this role is $76,300.00 to $128,750.00, with the final offer based on skills, education, work location, and experience.
- Compensation may include bonuses consistent with the corporate bonus plan.
Benefits & Perks:
- Medical, dental, and vision insurance.
- Life and disability insurance.
- 401(k) savings plan.
- Employee stock purchase plan.
- Eleven company-observed holidays.
- Paid time off and comprehensive leave programs.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.
