They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Solutions Center Representative – Public Retirement
Location of Assignment: 100% WFH
Pay: $19/hr , paid weekly
Expected start date: 10/26/2026, pending completion of interview and new hire onboarding
Schedule:
- Training (first 6 weeks): Monday - Friday 9AM - 5:30PM EST.
- Post-training: 8-hour shift during business hours Monday - Friday 8AM - 11PM EST; Occasionally Saturday from 9:00AM - 6:00PM EST.
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
Qualifications:
- Candidates with an active insurance license are also encouraged to apply.
- Experience: 1+ year in customer service or sales
- Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
Education: A recent degree in Finance, Business, Insurance, Economics, Communications, or a related field is preferred.
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
