Head of Customer Success

About Our Client

Join a growing team and help the company transform how veterinarians buy the supplies they need. The company's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. This community of veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states.

The team is on a mission to modernize the $50B+ animal health industry. Simply put, the company helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. The company is venture-backed with notable investors. They are looking for exceptionally talented and passionate people to join the growing team.

About The Role

The Head of Customer Success is responsible for managing some of the company’s most important commercial relationships. You will manage a high-performing team that supports the hiring company's largest animal health pharmaceutical manufacturer partners (e.g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions. You will frequently be presenting to and interacting with decision-makers across the largest partners, so you should be confident and comfortable performing in high-stakes environments.

The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment. A strong team has been built around this function, and you’ll be responsible for fostering the potential of and supporting the professional development of that team. Together, you all will be responsible for driving value to these critical relationships to maintain and grow them.

What you'll do

• Manage a team of 8-10 people focused on supporting the company's largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
• Gather feedback to inform the company's commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

You should have

• 10+ years of account management, relationship-based sales, or similar experience
• Previous people management responsibilities for a team of 3+
• Proven experience managing complex enterprise relationships
• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
• Strong attention to detail and project management skills
• Interest in data and more quantitative problem solving
• Ability to adapt quickly and manage many concurrent responsibilities
• Expertise in Excel, PowerPoint, and Word
• A positive attitude and team-based mentality; excellent collaboration skills
• Comfortability in a fast-paced environment

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Salary Range

The typical base pay range for this role across the U.S. is: $160,000/year - $280,000/year + bonus + equity + benefits.

For Colorado, the salary range is: $180,000 - $230,000 + bonus + equity + benefits. This salary range is a good-faith estimate of what the hiring company may pay for this position at the time of posting.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”