Administrative Support Associate

About Our Client

Our client redefines property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, it seamlessly integrates management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, the organization helps them win more every day.

At the heart of the organization is its “Win More” culture, which reflects a commitment to delivering exceptional value to customers and fostering the personal and professional growth of employees. The organization strives to empower its team and customers to achieve and win more than ever before.

About The Role

Our client is seeking a highly organized and detail-oriented admin support associate to join its Risk Success Team. In this role, the individual will provide critical administrative, technical, and operational support to ensure the team operates efficiently and delivers outstanding service to its partners. This position will work closely with the Success Specialist to help prioritize tasks, track progress, and ensure timely completion of important client-related activities.

Our client is looking for an ambitious individual who thrives in a challenging, fast-paced environment and is excited to make a meaningful impact.

Key Responsibilities

Administrative Support:

• Complete setup and facility forms; contact operators as needed.
• Set up terminations in the ZOHO Pending Termination Module.
• Monitor and update “Pending Terminations” and ensure timely SM field updates in ZOHO.
• Assist with the completion of work orders. This may include partner interactions via phone, email, and initiating and receiving of RightSignature documents.
• Track enablement progress to prevent delays and ensure required ZOHO fields align with Success Manager wins. Update ZOHO fields as necessary.

Immediate Attention Items:

Identify critical tasks such as expiring licenses, pending terminations, customer responses, and retention concerns; ensure these are flagged and addressed promptly.

Task Prioritization:

Pull and categorize work order reports from ZOHO CRM for each Success Manager into actionable categories such as Retention, Upsell, Growth Opportunities, Pending Termination, and Delayed Enablement.

Required Qualifications

• Experience: 3+ years experience in customer service, administrative assistant and/or a similar role.

• Strong Organizational Skills: Ability to manage multiple moving pieces, ensuring short- and long-cycle tasks are completed efficiently.

• Communication: Exceptional written and verbal communication skills.

• Self-Discipline: Proven ability to monitor and complete tasks independently and on time.

• Time Management: Superior organizational skills to prioritize and execute tasks effectively.

Preferred Qualifications

• Familiarity with the self-storage industry or insurance products.
• Experience with ZOHO CRM or similar systems.

All applicants must be currently authorized to work in the United States on a full-time basis.

The organization is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Benefits and Perks

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. The company has a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of the organization's offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - the organization understands that pets are a part of the family and has generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in the journey towards parenthood.
• Access to financial experts to help make informed decisions and achieve financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Pay Transparency

Our client believes in the power of transparency to help employees Do More and Win More. The organization values its employees and wants to ensure equity and fairness in compensation, which is why it makes sure to include the salary range or hourly rate in each job posting. The range listed below is reflective of the base salary market potential for the role over time. The compensation offered for this role will be within this range and is based on internal budget along with skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.

Potential Pay Range

$40,000—$60,000 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”