Anti-Fraud and Chargeback Specialist

Company Description

Swapped.com is a fast-growing cryptocurrency on- and offramp having gotten 1M+ users in a few years and we’re rapidly growing. We maintain a startup culture built on responsibility, proactivity and trust where we give you as much professional freedom as possible.

Role Description

This is a full-time remote role for an Anti-Fraud and chargeback Specialist. You will be responsible for analysing data against payment fraud and chargebacks and using this to create, alter and maintain security rules and processes to prevent fraud and chargebacks against payments made on Swapped.com. You will be proactive in aligning with our customer support team in line with observed patterns of concern, and changes made to prevent fraud and chargebacks. You will also be managing and responding to chargebacks that we receive and communicating with law-enforcement and bank requests.This is a new role and department at Swapped, so things will initially be fast-paced and a lot of responsibility will be garnered to ensure that chargeback and fraud rates are minimised, along with ensuring that false-positives and churn are avoided.

Qualifications

• English fluency
• Great communication skills
• Analytical excellence
• Great problem-solving skills
• Strong attention to detail
• Proactivity when handling issues and tasks
• Ability to work independently and remotely
• Ability to execute and getting hands dirty rather than managing others and being in meetings all day
• Experience within the, payments, compliance and AML field
• Experience using cryptocurrency and payment monitoring systems
• Candidates with prior experience using SEON, Sift and/or TRMLabs are preferred
• Experience with chargebacks and an understanding of chargeback and fraud monitoring systems on various card networks, payment processors

Compensation

€40-50K yearly

Benefits

Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work with the option to work in our Aarhus, Denmark or St Julians, Malta offices.

How to Apply

To apply for this position, please send your CV/resume, with the title ‘Anti-Fraud Specialist Application’, to careers@swapped.com