Technical Support Engineer

Looking for a dynamic Technical Support Engineer to empower enterprise users, ensuring they maximize the value of the cutting-edge data and APIs. This role is a perfect blend of technical expertise, problem-solving, and customer interaction, where you'll tackle challenges head-on and help our enterprise clients succeed. As a Technical Support Engineer, you will:

• Be the Expert: Master technology and become proficient in writing Lucene data queries
• Troubleshoot Like a Pro: Diagnose technical issues, debug API requests, and deliver fast, effective solutions
• Empower Customers: Provide clear guidance through documentation, best practices, and hands-on support
• Continuously Improve: Identify patterns in customer requests to help shape better solutions and enhance user experience
• Build Relationships: Establish trust and sustainable relationships with customers through open communication

We're looking for someone who is:

• Experienced in technical support (beyond Help Desk roles), with at least 3 years of hands-on experience. Passionate about understanding how things work and solving technical puzzles
• Able to understand technical language and communicate effectively with developers. Skilled in APIs, JSON, HTTP requests, and debugging tools
• Experienced working with B2B customers, especially enterprise-level clients. Enjoys helping people and explaining complex concepts clearly
• Strong Communicator: Fluent in English with excellent interpersonal skills
• Familiar with ticketing systems like Jira or Monday.com
• Attentive to details, has strong prioritization skills, and uses a methodical approach
• Thrives in a fast-paced environment and takes initiative

Bonus Points: Your application will stand out if you have:

• Experience with Python, Postman, or SQL
• Familiarity with platforms like Zendesk or HubSpot
• Background in SaaS, cybersecurity, or data-focused industries
• Previous roles in tech support or customer success

Why Join the team? You'll be part of a team that values innovation, collaboration, and customer success. If you're passionate about technology and love solving complex challenges while building meaningful relationships with clients — this is your chance to shine!